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OVERSEAS SPECIAL ORDER/ PAYMENT INFORMATION All special orders must be paid in full.Special order payments are non-refundable, except in the rare case of manufacturer defect, or incorrect item being shipped. SHIPPING AND ORDER DELIVERY INFORMATION All shipping dates are determined by manufacturer availability of product. Manufacturer availability is usually determined within 5 days of order Shipping and customs clearance generally takes 4 weeks, notwithstanding delays from: Holidays Labor disputes Weather Acts of God Equipment availability (container shortage) Containers ship from Japan every 2-3weeks Orders will ship from our warehouse within 3 days of invoice balance payment. While most pricing on our website includes freight charges, import taxes and duties from Japan, unless otherwise noted, the pricing does not include domestic freight from our U.S. office to you. Although most special order items are delivered with 6-12 weeks, this is by no means, a guarantee. While we do our best to get products to the customer as quickly and safely as possible, there are large amounts of variables involved with international logistics, making it impossible for us to make any guarantees regarding delivery times. DAMAGE/SHORTAGE/INCORRECT ITEM CLAIMS Customer will be emailed, faxed or called with tracking number within 24hours All items ship from our warehouse properly packaged, insured, and trackable All items must be inspected upon arrival, even if packaging intact. No exceptions! All claims for damage/shortage must be reported within 3 days of delivery date. Damaged item claims will be handled through insurance of freight carrier FITMENT DISCLAIMER All parts are designed for Japanese market vehicles. Bulletproof Automotive cannot guarantee fitment on US spec vehicles. |
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