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Credit Card Orders To minimize fraud, Bulletproof only ships to billing addresses listed on our customer’s credit card. Secondary shipping addresses may be added to your credit card by contacting your credit card provider. International Orders Bulletproof regularly ships to customers all over the world. All customers located outside of North America must pay by bank wire or international check for their initial order. Credit card orders will be accepted on follow-up purchases at Bulletproof’s discretion. Customers are responsible for their respective country’s imposed fees and/or duties on imported items. Shipping and Damage All products shipping from our warehouse have been carefully inspected for damage prior to shipping. In many cases we will improve on and reinforce the original packaging provided by the manufacturer.Our expert shipping staff takes extra time in the packaging process to minimize potential shipping damage. Upon the arrival of your items, inspect everything thoroughly, even if packaging is intact, before signing the delivery receipt. Once signed, any freight damage claim is null and void . If you need to process a damage claim, action must be taken within 72 hours of delivery . After 72 hours, refunds, reorders and claims cannot be processed. All shipped items are fully insured. Bulletproof will not be held responsible for the outcome of the claim, although we will assist you to the furthest extent possible. Overseas Special Orders All special orders must be paid in full. Special order payments are non-refundable, except in the rare case of manufacturer defect, or incorrect item being shipped. Please take caution in your purchase as some items are not intended for use with overseas vehicle variants. We guarantee that all products we sell are genuine and in new condition. We can not guarantee exact fit of imported products on vehicles of different origin than manufacturer’s intended use. Bulletproof’s core focus is procurement of automotive products from varying countries, particularly from Japan. On some occasions there are multiple variations of the same general product offered by a manufacturer. When placing an order, it is the customer’s responsibility to supply us with product numbers, and/or exact information identifying the product being purchased. Without exact details, provided at the time of order submission, Bulletproof can not be held responsible for fulfillment of similar but not intended product. Bulletproof considers any item produced by the intended manufacturer, for the intended vehicle (in the manufacturer’s origin country), with a similar product title, to be a match to the ordered part. Any disputes regarding incorrect product fulfillment must be filed within five days of product delivery and must be accompanied with written documentation supporting the claim. In all foreseeable times of potential miscommunication we will contact our customers to verify details of their order. Refunds and Exchanges Products ordered from US based manufacturers may be eligible for a refund if still in new condition and in original packaging. Any refund will be issued at our discretion and will be subject to a minimum 25% restocking fee. No exchange or return will be allowed or accepted without a pre-confirmed RMA # issued by management of Bulletproof Automotive in writing. All internationally sourced products are automatically considered special order items and will not be eligible for any refund or exchange. For special order items, we will happily exchange parts that do not match with the product which was ordered. Pricing The Bulletproof Automotive website contains many thousands of products purchased in multiple different currencies. All of the prices are entered manually and accurately at the time of entry. Due to the consistently fluctuating international exchange rates, at times prices may not be able to be honored at their original intended rate. We apologize for any inconvenience this may cause, unfortunately our website is unable to compensate dynamically for what can at times be volatile changes in the cost of items due to currency values fluctuating. Rest assured that any order you place on line will be at zero risk to you in this area. If in the event your order can not be fulfilled at the original intended website price we will offer you a 100% refund, no questions asked. We will continue to do our best to maintain updated prices and we will always continue to offer our price match guarantees as well to ensure our prices are always the best for you. In short, prices may change without notice. It is always advised to give us a call prior to placing your order online to confirm availability and to confirm current pricing. Shipping and Order Delivery Information Items that are in stock in the US, either at Bulletproof’s warehouse or at a supplier’s warehouse, are generally delivered within 7 days. Special order items from overseas take considerably longer. Bulletproof offers delivery estimates to our customers which take into consideration manufacturer availability and shipping schedule. Many Japanese manufacturers work in a “just in time” inventory system and often take 2 to 6 weeks to produce an item once an order is submitted. All deliverable items are then sent to our Japanese warehouse. Bulletproof ships a minimum of one full ocean freight container every month from Japan, oftentimes more than one a month. Ocean freight takes an average of 4 weeks. Typically it breaks down to one week in Japan for paperwork and customs, two weeks by boat and one week in US customs/clearance. Due to the wide number of variables between manufacturer and shipping schedules, delivery estimates are simply just that - estimates. We estimate conservatively and we usually deliver faster than our estimates suggest. It is not Bulletproof’s policy to guarantee delivery time of any special order item, this is impossible for us to do. Extended Storage for Orders / Abandonment Policy When orders are received at our warehouse and ready to ship, we contact the owner promptly to arrange shipping. We are happy to hold orders for up to one month, in an effort to help coordinate shipping dates for our clients. After one month of complimentary storage, fees will be charged. We will make every effort to inform customers that their products are on hold and subject to storage fees, however ultimately it is the client's responsibility to cooperate and receive their parts promptly. Fee rate is (per month): $80 per bumper box, $40 per hood,roll cage,exhaust, $20 per small items. After a period of one year, or the point where storage fees exceed the value of the products stored, Bulletproof Automotive retains the option to take ownership of the products to pay off the storage fees due, or alternatively storage fees will continue to accumulate and remain due. - All parts shall remain the property of Bulletproof Automotive until paid in full. - If cancellation of an order is needed, notice of cancellation with a manager of Bulletproof Automotive must be made in writing within 24 hours from the date the order was initiated. - Some product images may show optional items that are sold separately. Please contact us to confirm prior to your order if you have any questions. - Bulletproof Automotive will notify you if there are any errors with our product pricing, shipping calculations or sales tax computations prior to processing the order. Bulletproof Automotive will not be held responsible for these errors and if unable to be mutually reconciled Bulletproof will void the order and refund payment. Offroad Use Only and Warranty Coverage Some of the parts for sale have been designed for and are intended for off-highway application only. Federal and many State laws prohibit the removal, modification, or rendering inoperable of any device or element of design affecting vehicle emission or safety in a vehicle used on public highways. Violation of such laws may subject the owner or user to a fine or penalty. Installation of this part may void the warranty coverage, if any, on your vehicle. Vehicles modified by use of performance parts may no longer be lawfully used on public highways. Bulletproof Automotive takes no responsibility for the individual client's use of such products as all products are sold for offroad use only for racing vehicles. Product Warranty All merchandise sold by Bulletproof Automotive is only subject to the manufacturer's warranty and conditions, if any. Processing of manufacturer warranty must be completed directly with the manufacturer and will be up to the decision of each product manufacturer. All merchandise is subject only to manufacturer warranty, Bulletproof Automotive does not offer or imply any additional warranty on any products which we distribute outside of the manufacturer's policy for warranty. No labor, shipping, currency losses, fees or inconvenience may be included in any claims. -All orders placed with Bulletproof Automotive and it's affiliates (gt-rr.com, 370ztune.com, hyperrevusa.com, bespokeventures.com) by phone, internet/web & e-mail constitute the acknowledgement and acceptance of all conditions listed on this page |